Terms of Service
Last updated: March 2025
Acceptance of Terms
By accessing or using the KeyHealth website, mobile platform, or any of our medical delivery services, you agree to be bound by these Terms of Service. These Terms constitute a binding agreement between you and KeyHealth, a medical delivery business registered and operating in Kenya. If you do not agree with any part of these Terms, please discontinue use of our website and services immediately. KeyHealth reserves the right to update or modify these Terms at any time, and continued use of our services following any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
Use of Website
You agree to use the KeyHealth website solely for lawful purposes and in a manner consistent with all applicable Kenyan laws and regulations. You must not misuse, disrupt, or attempt to gain unauthorized access to any part of our website, systems, or data. You agree not to reproduce, duplicate, transmit, or exploit any portion of the website for commercial purposes without prior written consent from KeyHealth. We reserve the right to restrict or terminate access to any user who violates these conditions or engages in conduct that is harmful to KeyHealth, its partners, clients, or the integrity of our medical delivery operations. KeyHealth is not responsible for the content of any third-party websites linked from our platform.
Services
KeyHealth provides professional medical delivery services across Kenya, including: Emergency Medical Transport, which offers rapid-response ambulance and medical transport solutions to safely convey patients in urgent or critical conditions to the nearest appropriate medical facility; Hospital Transfer Service, which facilitates the safe and coordinated transfer of patients between healthcare facilities, ensuring continuity of care with trained medical personnel and properly equipped transport vehicles; and Pharmacy Delivery, which enables clients to receive prescribed medications and approved pharmaceutical products delivered securely and promptly to their homes or designated locations. All services are subject to availability, geographic coverage, and operational capacity at the time of request. KeyHealth operates in accordance with applicable health and transport regulations in Kenya. Service requests must be made through our official channels, and KeyHealth reserves the right to decline or modify a service request where medical, logistical, or safety considerations require it. Our services are not a substitute for emergency services provided by national emergency response systems, and in life-threatening situations, clients are encouraged to contact the relevant national emergency numbers immediately.
Intellectual Property
All content on the KeyHealth website and platform, including but not limited to text, graphics, logos, icons, images, service descriptions, and software, is the exclusive property of KeyHealth or its licensed content providers and is protected under applicable intellectual property laws in Kenya and internationally. You may not copy, modify, distribute, republish, or commercially exploit any part of our content without the express written authorization of KeyHealth. The KeyHealth name, logo, and brand identity are registered trademarks and may not be used in any manner that could cause confusion, imply endorsement, or misrepresent an association with KeyHealth without prior written consent.
Disclaimer of Warranties
KeyHealth strives to provide reliable, high-quality medical delivery services and accurate information on our platform. However, our website and services are provided on an ‘as available’ and ‘as is’ basis. While we take every reasonable measure to ensure the accuracy and timeliness of our content and the dependability of our services, KeyHealth makes no warranties, express or implied, regarding the uninterrupted availability of our platform, the absolute accuracy of information provided, or guaranteed delivery timelines, as these may be affected by factors outside our control including road conditions, weather, traffic, or third-party supplier delays. Nothing in this section limits KeyHealth’s obligations under applicable Kenyan consumer protection or healthcare regulations.
Limitation of Liability
To the fullest extent permitted by applicable law in Kenya, KeyHealth and its directors, employees, partners, and agents shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our services or website. This includes, but is not limited to, losses resulting from service delays caused by circumstances beyond our reasonable control, reliance on information published on our platform, or interruptions to our digital services. In all cases, KeyHealth’s total liability to a client in connection with any service shall not exceed the amount paid by that client for the specific service giving rise to the claim. KeyHealth remains committed to resolving all service-related concerns promptly and professionally through our dedicated client support channels.
Governing Law
These Terms of Service are governed by and shall be construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or in connection with these Terms or the use of KeyHealth’s services shall be subject to the exclusive jurisdiction of the competent courts of Kenya. KeyHealth encourages clients to first attempt to resolve any concerns through direct communication with our support team before pursuing formal proceedings. We are committed to fair, transparent, and timely resolution of all client concerns in line with our values of trust and accountability.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any of our medical delivery services, our team is here to assist you. You may reach us by email at contact@keyhealth.com. KeyHealth is committed to responding to all inquiries promptly and ensuring that every client receives the clarity and support they deserve. Your trust in our services is the foundation of everything we do.